Refund policy

At Suhithub.com, customer satisfaction is one of our top priorities. We strive to provide high-quality electronics products and ensure that every order reaches our customers in excellent condition. This Return & Refund Policy explains the terms and conditions under which returns, replacements, cancellations, and refunds are processed.

By placing an order on Suhithub.com, you acknowledge and agree to the terms outlined in this policy.

1. Overview

We understand that there may be situations where you need to return a product or request a refund. Our return and refund process is designed to be fair, transparent, and convenient for customers while protecting our business from misuse and fraudulent activities.

Returns and refunds are accepted only under specific circumstances described in this policy.

2. Eligibility for Returns

Customers may request a return if:

  • The product received is damaged during transit.
  • The product received is defective or not functioning properly.
  • The wrong product was delivered.
  • The product is significantly different from its description on our website.
  • The product is missing essential accessories or components.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with all original packaging, accessories, manuals, warranty cards, and invoices.
  • The product must not show signs of misuse, tampering, physical damage, or unauthorized repair attempts.

Failure to meet these conditions may result in rejection of the return request.

3. Non-Returnable Items

Certain products cannot be returned due to hygiene, security, technical, or manufacturer restrictions.

The following items are generally non-returnable:

  • Products damaged by customer misuse.
  • Products with missing original packaging.
  • Software, downloadable products, or digital licenses.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Products damaged after delivery.
  • Products returned without proof of purchase.
  • Customized or personalized products.
  • Products with removed serial numbers or warranty seals.

Suhithub.com reserves the right to determine whether a product qualifies for return.

4. Damaged or Defective Products

If you receive a damaged, defective, or non-functional product:

  1. Contact us within 48 hours of delivery.
  2. Email us at suhithub@gmail.com.
  3. Include:
    • Order number
    • Product name
    • Description of the issue
    • Clear photographs of the product
    • Photos of the package received

Our support team will review the request and provide further instructions.

Failure to report damage within the specified timeframe may affect return eligibility.

5. Wrong Product Delivered

If you receive a product different from what you ordered:

  • Notify us within 48 hours of delivery.
  • Keep the product unused and in original packaging.
  • Provide photographs of the received item and packaging.

Upon verification, we will arrange a replacement or refund depending on product availability.

6. Return Request Process

To initiate a return:

Step 1

Send an email to:

suhithub@gmail.com

Include:

  • Full Name
  • Order Number
  • Registered Email Address
  • Contact Number
  • Reason for Return
  • Supporting Images or Videos

Step 2

Our team will review your request within 2–5 business days.

Step 3

If approved, return instructions will be shared via email.

Step 4

The product must be shipped back according to the provided instructions.

Step 5

After inspection, refund or replacement processing will begin.

7. Return Shipping

Depending on the nature of the return:

Company-Covered Return Shipping

Return shipping may be covered by Suhithub.com if:

  • Wrong product delivered.
  • Product arrived damaged.
  • Manufacturing defect verified.

Customer-Covered Return Shipping

Customers may be responsible for return shipping costs if:

  • The return is requested for personal preference.
  • Incorrect order was placed by the customer.
  • The issue does not qualify under our return policy.

Shipping charges are generally non-refundable unless otherwise stated.

8. Product Inspection

Every returned product undergoes inspection by our quality team.

Inspection includes verification of:

  • Product condition.
  • Accessories included.
  • Packaging condition.
  • Physical damage.
  • Signs of misuse.
  • Serial numbers and warranty labels.

Suhithub.com reserves the right to reject returns that fail inspection requirements.

9. Replacement Policy

Where possible, eligible products may be replaced instead of refunded.

Replacement requests are subject to:

  • Product availability.
  • Inventory status.
  • Manufacturer guidelines.

If an identical replacement is unavailable, customers may receive:

  • Store credit,
  • Alternative product options, or
  • A refund.

10. Refund Eligibility

Refunds may be approved in the following situations:

  • Return approved after inspection.
  • Replacement product unavailable.
  • Order canceled before shipment.
  • Product unavailable after order confirmation.
  • Verified defective or damaged product.
  • Wrong item delivered.

Refund approval is solely at the discretion of Suhithub.com after verification.

11. Refund Processing Time

Once approved:

  • Refund initiation: Within 5–7 business days.
  • Bank processing time: 5–10 business days.
  • Credit card refunds: Subject to issuing bank timelines.
  • UPI refunds: Usually processed faster depending on payment provider.

Actual timelines may vary depending on banking institutions and payment gateways.

12. Order Cancellation Policy

Before Shipment

Orders may be canceled before dispatch for a full refund.

Customers should contact us immediately at:

suhithub@gmail.com

or call:

8787706087

After Shipment

Orders already shipped cannot be canceled and will be governed by the return policy.

13. Refused Deliveries

If a customer refuses delivery without valid reason:

  • Original shipping charges may be deducted.
  • Return shipping charges may also be deducted.
  • Remaining eligible balance will be refunded.

Repeated refusal of deliveries may result in future order restrictions.

14. Warranty-Related Products

Many electronics products may carry manufacturer warranties.

For products covered by manufacturer warranty:

  • Customers may be directed to the authorized service center.
  • Warranty claims are governed by the manufacturer's terms.
  • Suhithub.com acts only as a reseller and does not provide separate warranties unless explicitly stated.

Customers should retain purchase invoices for warranty support.

15. Exchange Policy

Product exchanges may be offered in limited cases.

Exchange requests must:

  • Be made within 7 days of delivery.
  • Meet return eligibility requirements.
  • Pass quality inspection.

Exchange approval depends on stock availability.

16. Fraud Prevention Measures

To maintain a secure shopping environment, Suhithub.com reserves the right to:

  • Request additional verification.
  • Reject suspicious return claims.
  • Refuse returns involving misuse or fraud.
  • Restrict accounts engaging in excessive returns.

Any fraudulent activity may result in account suspension and legal action where applicable.

17. Force Majeure

Suhithub.com shall not be responsible for delays in refunds, replacements, or returns caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Pandemic-related disruptions
  • Transportation delays
  • Strikes
  • Technical failures
  • Supply chain interruptions

18. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Suhithub.com's liability shall be limited to the purchase price of the product.
  • We shall not be liable for indirect, incidental, special, or consequential damages.
  • We are not responsible for losses resulting from improper use of products purchased through our website.

19. Policy Updates

Suhithub.com reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically to stay informed about policy updates.

20. Contact Information

For questions regarding returns, refunds, replacements, or cancellations, please contact:

Suhithub.com
Email: suhithub@gmail.com
Phone: 8787706087
GST Number: 16CERPC5457A1ZM
Address: Hrishyamukh, Belonia, Hrishyamukh, District-South Tripura, Tripura – 799156, India

By purchasing from Suhithub.com, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.