Shipping policy
Effective Date: June 1, 2026
Welcome to SuhiHub.com. We are committed to delivering your electronics and technology products safely, efficiently, and transparently. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, order processing methods, and customer responsibilities. By placing an order on SuhiHub.com, you agree to the terms outlined in this policy.
1. Company Information
Website: SuhiHub.com
Business Category: Electronics & Technology Products
GST Number: 16CERPC5457A1ZM
Email: suhithub@gmail.com
Phone: 8787706087
Registered Address:
Hrishyamukh, Belonia, Hrishyamukh
District – South Tripura
State – Tripura
Pin Code – 799156
India
2. Our Shipping Commitment
At SuhiHub.com, customer satisfaction is our priority. We strive to process and dispatch orders as quickly as possible while ensuring product quality and secure packaging. We work with trusted courier and logistics partners to provide reliable delivery services throughout India.
Our goal is to ensure that every order reaches our customers in excellent condition and within the estimated delivery timeframe.
3. Shipping Coverage
We currently provide shipping services across most locations in India.
Delivery availability depends on:
- Serviceability of the destination PIN code
- Courier partner coverage
- Local transportation accessibility
- Government regulations and restrictions
In rare circumstances, certain remote or restricted areas may not be serviceable. If delivery is unavailable to your location after an order is placed, our support team will contact you regarding available alternatives or a refund.
4. Order Processing Time
Once your order is successfully placed and payment confirmation is received, our team begins processing it.
Standard Processing Time
- Orders are generally processed within 1–3 business days
- Orders placed on weekends or public holidays may be processed on the next working day
- High-demand periods may require additional processing time
Processing includes:
- Order verification
- Product inspection
- Secure packaging
- Courier assignment
- Dispatch preparation
Customers will receive order confirmation and shipping updates through email, SMS, or other available communication channels.
5. Estimated Delivery Timeline
Delivery times vary depending on the destination, courier availability, and operational conditions.
Estimated Delivery Schedule
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 4–9 Business Days |
| Rural Areas | 5–12 Business Days |
| North Eastern States & Remote Locations | 5–15 Business Days |
Please note that these are estimated delivery timelines and should not be considered guaranteed delivery dates.
6. Shipping Charges
Shipping charges may vary based on:
- Product weight
- Package dimensions
- Delivery location
- Promotional offers
- Courier service availability
Free Shipping
SuhiHub.com may offer free shipping on selected products or promotional campaigns.
Paid Shipping
Where applicable, shipping fees will be clearly displayed during checkout before payment is completed.
Customers are advised to review shipping costs before placing their orders.
7. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products and serviceable locations.
COD Conditions
- Availability depends on courier coverage
- Certain high-value products may not qualify for COD
- Additional verification may be required
- SuhiHub.com reserves the right to restrict COD services at its discretion
Failure to accept multiple COD orders may result in restrictions on future COD purchases.
8. Order Tracking
Once an order has been dispatched, customers will receive tracking details.
Tracking information may include:
- Courier partner name
- Tracking number
- Shipment status updates
- Expected delivery progress
Customers can use the tracking information provided to monitor their shipment's journey.
Please allow up to 24–48 hours after dispatch for tracking updates to become active.
9. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a package.
If a customer is unavailable:
- The courier may attempt redelivery
- Customers may receive a call or SMS
- Delivery may be rescheduled where possible
If all delivery attempts fail, the shipment may be returned to our warehouse.
Additional shipping charges may apply for reshipment requests.
10. Customer Responsibilities
Customers are responsible for providing accurate shipping information, including:
- Full name
- Complete address
- Landmark (if applicable)
- Correct PIN code
- Valid phone number
- Active email address
SuhiHub.com shall not be held responsible for delays or failed deliveries caused by incorrect information submitted by the customer.
11. Address Modification
Customers who need to change their shipping address should contact us immediately after placing the order.
Address modifications:
- Can only be processed before dispatch
- Cannot be guaranteed once shipment preparation begins
- Are not possible after the package has been handed to the courier
We recommend verifying all address details before completing checkout.
12. Delayed Deliveries
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control.
Possible reasons include:
- Severe weather conditions
- Natural disasters
- Floods, storms, or earthquakes
- Government restrictions
- Transportation disruptions
- Public holidays
- Political unrest
- Courier operational issues
- High seasonal demand
SuhiHub.com is not liable for delays caused by such external factors.
13. Shipping During Sales and Promotions
During major sales events, festivals, and promotional campaigns, order volumes may increase significantly.
As a result:
- Processing times may be extended
- Delivery timelines may be longer than usual
- Courier delays may occur
We appreciate customer patience during such periods.
14. Damaged Packages
Customers should inspect the package carefully upon delivery.
If the package appears:
- Torn
- Opened
- Crushed
- Tampered with
Please:
- Take photographs immediately.
- Refuse delivery if the damage is severe.
- Contact our support team promptly.
Providing photographic evidence helps us investigate and resolve the issue efficiently.
15. Missing Items
If your package is delivered but items are missing:
- Notify us within 48 hours of delivery.
- Share order details and photographs of received items.
- Our team will investigate the issue with the logistics provider.
Claims reported after the specified period may not be eligible for review.
16. Partial Shipments
In some situations, multiple items from a single order may be shipped separately.
Reasons include:
- Product availability
- Warehouse logistics
- Packaging requirements
- Supplier fulfillment schedules
Customers will be informed if an order is shipped in multiple packages.
No additional shipping fee will be charged unless otherwise specified.
17. Lost Shipments
If a shipment is confirmed lost during transit by the courier partner:
- An investigation will be initiated.
- Verification may take several business days.
- Replacement or refund options will be offered where applicable.
SuhiHub.com reserves the right to verify courier reports before approving any compensation.
18. Refused Deliveries
Customers who refuse delivery without a valid reason may be responsible for:
- Return shipping expenses
- Handling fees
- Re-dispatch charges
Repeated refusal of orders may lead to account restrictions or limitations on future purchases.
19. International Shipping
At present, SuhiHub.com primarily serves customers within India.
International shipping may not be available unless specifically stated on the product page.
If international shipping becomes available in the future:
- Customs duties
- Import taxes
- Local regulatory charges
will remain the responsibility of the customer.
20. Force Majeure
SuhiHub.com shall not be held liable for shipping delays, failures, or interruptions resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemic outbreaks
- War
- Civil unrest
- Government actions
- Transportation strikes
- Communication failures
- Cyber incidents affecting logistics operations
Delivery schedules may be adjusted during such circumstances.
21. Contact Us
For shipping-related questions, delivery concerns, or order assistance, please contact us:
SuhiHub.com
Email: suhithub@gmail.com
Phone: 8787706087
Registered Address:
Hrishyamukh, Belonia, Hrishyamukh
District – South Tripura
State – Tripura
Pin Code – 799156
India